Where do you deliver?

We ship to addresses across the United States as well as select international destinations. We ship directly from our fulfillment centers to offer you optimal pricing.

What are your order cutoff, processing, and transit times?

• Daily Order Cutoff Time: 8:00 PM EST (Eastern Standard Time)
• Order Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 5–12 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–15 business days

How can I track my package?

Once your order has dispatched, you will receive an automated email containing your tracking number and a direct portal link to monitor delivery status in real time.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in their original packaging. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To ensure correct processing, email customer care at info@pure-label.com with your order number. Once pre-authorized, our team will issue exact return instructions and the authorized fulfillment center address.

*Important: Our registered address in Junction City, Kansas is strictly an administrative office and CANNOT accept physical product returns. Packages sent to Kansas without pre-authorization will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your order upon receipt and contact info@pure-label.com within 24 hours (or promptly) with photos of the damage or defect. Verified damaged/incorrect items qualify for a free replacement or a full refund including return postage.

When will I receive my refund?

Once inspected and approved at our facility, refunds are processed within 7 business days back to your original payment method. Depending on your financial institution, statement credits may take an additional 3–5 business days to post.

Which currency and payment methods do you accept?

All transactions are billed in US Dollars (USD $). We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment gateways (Apple Pay, Google Pay, Shop Pay, PayPal).

Can I modify or change my shipping address after placing an order?

If you need to update your address or order details, please email info@pure-label.com before our 8:00 PM EST daily cutoff. We will make every effort to update your information, though changes cannot be guaranteed once order processing has begun.

Pure Label

Customer Support Email: info@pure-label.com

Support Hours (EST): Monday–Friday: 9:00 AM – 5:00 PM | Cutoff: 8:00 PM EST

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