Shipping Policy

Last Updated: September 2026

Thank you for shopping at Pure Label (pure-label.com). We are committed to delivering your order accurately, securely, and as quickly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday).

• Order Cut-Off Time: 8:00 PM EST (Eastern Standard Time). Orders received after 8:00 PM EST will enter our fulfillment preparation queue on the following business day.
• Weekend & Holiday Processing: Orders placed on weekends or public holidays will be processed on the next business day.

*Please Note: Processing time includes order verification, quality checking, packaging, and dispatching to the carrier. Processing time is separate from carrier transit time.

2. Delivery & Transit Times

We ship directly from our fulfillment centers to offer you optimal pricing. Standard calculated shipping rates or promotional free shipping options will be displayed transparently itemized at checkout.

*Delivery estimates begin from the date of carrier dispatch rather than the date of order placement. Transit delays may occasionally occur due to carrier backlogs, weather conditions, or regional disruptions.

3. Shipment Tracking

Once your order has been packaged and dispatched, you will receive an automated Shipment Confirmation email containing your tracking number(s). Your tracking status will typically become active and scannable online within 24 to 48 hours.

4. Address Accuracy & Delivery Issues

Customers are responsible for providing correct and complete shipping addresses at checkout. If you need to update your address, contact us immediately at info@pure-label.com before our 8:00 PM EST cutoff. Packages returned due to inaccurate addresses, refusal of delivery, or failure to collect may incur additional costs for reshipment.

5. Damaged, Lost, or Missing Items

If your package arrives damaged or if tracking indicates delivery but you have not received it, please inspect your order and notify customer care at info@pure-label.com within 24 hours of receipt. Please retain all original packaging materials and damaged goods for claim processing.

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